Terms of Trade
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General information Clean Consult ApS (www.Skabditværksted.dk) Vesterbrogade 12, 2nd floor 9400 Norresundby Phone: +45 61428450 Email: info@skabditvarksted.dk Find us CVR: 45589552 Payment With us you can pay with Dankort/Visadankort, Visa/Mastercard, EAN or Mobilepay. We do not charge card fees. The amount will only be charged to your card when the item is shipped. Freight We ship with PostNord, Fragtmand or GLS. We offer free shipping on purchases over 2,000 kr. Delivery times are stated on all items and apply from the first working day after placing the order and are stated in weekdays (e.g. when ordering on Friday, the delivery time is from Monday), there are different delivery times e.g. 2 days and 2-4 days, these can be sent from different suppliers so an item is not brakes another. For pick-up, delivery times are only indicative. If the item is delayed, we will inform you about it as soon as possible. You are always welcome to contact us or the carrier if you have questions about delivery. Typical shipping for postal packages is between 69-99 DKK. incl. VAT for pallets the price is 399 DKK incl. VAT. There Prices such as 150, 199 and 299 DKK may occur. These are for packages with volume surcharges due to size or weight but without the weight or size requiring a pallet. Prices are valid within Denmark borders, except for bridged islands (daily price). We do not deliver to Greenland and the Faroe Islands! Right of withdrawal As a consumer, you have a 30-day right of withdrawal when you shop with us. The cancellation period expires 30 days after the day you received your item. If you have ordered more than one item, different items in one order, but they are delivered individually, the deadline runs from the day you receive it last item. The deadline means that you have 30 days from receipt to notify us that you wish to cancel your purchase. You You can send an email to info@skabditvarksted.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions. You cannot cancel the purchase by refusing to receive the goods without at the same time to let us know. Cancellation of part of the purchase If you have purchased multiple items from us, you have the option to return one or more items, even if they are purchased in one order. Please note that you will not receive a refund for shipping costs if you regret part of your purchase. Return Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the return of the package yourself, and you are liable if any damage occurs during delivery. the transport. Certain items cannot be returned by regular mail. This applies to particularly large orders, for example. The costs for returning these goods are expected to cost a maximum of: DKK 1,000. No right of withdrawal These agreements cannot be undone: Delivery of goods that are manufactured to your specifications or have been given a distinct personal touch, The condition of the item when you return it If the item has lost value and this is because you have used it in a different way than it was intended to be used. necessary to determine the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the item, and in some cases In some cases, this may mean that you can only get the shipping costs back. We recommend that you return the item in the original packaging. Refund of the purchase amount If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for. We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery, which we offer), no later than 14 days from the day on which we have received your notification that you will cancel the agreement. We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise. We may withhold payment until we have received the goods, unless you send us documentation of to have returned it. The item is sent to: Q-4 I/S Halsvej 298 9310 Vodskov Denmark We only accept packages that are sent directly to the address. You can also cancel your purchase by notifying us and delivering it in person to the above address. Right of withdrawal in business purchases Right of complaint When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods. This means that you have the right to complain for 24 months. If your complaint is justified, it means that you can either have the item repaired, exchanged, or your money back. refund or a reduction in the price, depending on the specific situation. You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the defect is discovered, the complaint will always be timely. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs. The item is sent to: Q-4 I/S Halsvej 298 9310 Vodskov Denmark We only accept packages that are sent directly to the address. When returning the item, please include a detailed description of the problem. Access to complaints If you as a consumer want to complain about your purchase, you must contact info@skabditvarksted.dk. If it is not If we are unable to find a solution, you can send a complaint to: Center for Complaint Resolution The House of Representatives Customs booth 2 8800 Viborg www.naevneneshus.dk If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr Privacy Policy We need the following information when you shop with us: Name, address, phone number and email address. We record and disclose the personal information that is necessary to deliver the goods to you. The personal data is registered with Clean Consult ApS and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes. We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection. The data controller at www.Skabditværksted.dk is Clean Consult ApS . You have the right to be informed about what information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we have an obligation to to delete your personal data if you request it. This may be, for example, if your data is no longer necessary in relation to the purpose for which we need to use them. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@skabditvarksted.dk. Standard cancellation form (This form is only completed and returned if the right of withdrawal is exercised) To: Clean Consult ApS (www.Skabditværksted.dk) Vesterbrogade 12, 2nd floor 9400 Norresundby Phone: +45 61428450 Email: info@skabditvarksted.dk Find us CVR: 45589552 I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement regarding the following goods/services: __________________________________________________________________________________ Ordered on: _______________________________ Received on: _______________________________ Consumer's name: ______________________________________________________________________ Consumer's address: ___________________________________________________________________ Consumer's signature: _________________________________________ Date: _________________ (only if the form content is communicated on paper) The terms and conditions were last updated on 16.02.2022. |
